Specialised translation services, certified ISO 17100 and UNI 15038

Our professional translators: at your service since 1996

Specialised translations performed by subject matter experts

Our translators in offices around the world translate specialised texts in over 160 languages. Our professional translation services are highly valued by esteemed clients such as the European Union, the French Court of Cassation and the Italian Ministry of Defence. We assign all translations to expert native translators, with subsequent UNI EN ISO 17100 and 27001 quality checks.

By managing the entire translation process internally, we offer 24/7 availability and ensure absolute confidentiality of all information. Continuous client engagement ensures our translators get a very clear understanding of your requirements, resulting in exceptionally effective translation services.

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Studio Moretto Group boasts its own Language Research Institute, dedicated to studying terminological developments in the main industries and the use of innovative processes and technologies. This research enhances the accuracy, speed, security and quality of our services.

Translation

The Project Manager assigns your project to an in-house native translator with subject-specific qualifications and professional experience.

At SMG, each client is assigned enough translators to ensure continuity of service in the event of illness or unavailability. In addition, working with a small team of translators consolidates a professional relationship, which improves process efficiency over time.

Highly qualified translators

Native speakers: in order to ensure the highest quality translations, we employ native translators with proven expertise, relying on a network of in-house and freelance translators all over the world.

Experts: we employ translators who are experts in translation techniques and specific subjects, which ensures appropriate style and use of terminology.

Proven quality: we employ translators who meet the following requirements:

• hold a degree/diploma in Languages, Translation, Interpreting and/or in the subject matter of the required translation;
• at least 3 years’ experience;
• proven quality, verified through admission tests and continuous assessment whilst working for SMG. Each translation is reviewed and assessed by a second translator (reviser) before it is delivered to the client.

Training and awareness

The Project Manager analyses the text and provides translators with reference materials and a style guide that includes context, register, purpose of the document and various details on specific terminology. We can also arrange briefings and training meetings with the client, in which we discuss any particular needs that we need to take into consideration in our approach to the project. In order to produce accurate translations, our teams of linguists liaise with the author of the text. This constructive dialogue serves to resolve any issues that may arise during the translation process.

Terminology guarantee

Our translators consult official terminology databases and industry publications to create a customised glossary, ensuring consistent terminology across all current and future client projects. Upon request, we can also apply our computational linguistics systems to identify objectively correct terminology based on statistical data.

Our PMs gather reference material provided by the client and our Internal IT System and distributes it to the translators and revisers involved in the project. Throughout each assignment, the translation team develops and updates shared glossaries for the client. Our terminology research follows the Terminological Research Protocol presented at our conferences in Brescia (2010) and Gardone Riviera (2012). We store translations in an electronic memory system (SEM) and use CAT tools (such as Across, Trados, etc.) to facilitate the retrieval of repetitions and closely matching texts from previous translations. This achieves substantial time and cost savings for our clients.

Revision

All aspects of our translations are thoroughly reviewed by one of our expert revisers according to ISO 17100 and UNI EN 15038. We deliver a complete, polished translation to the client.

Before delivery to the client, 100% of the translations are checked by applying the revision method according to UNI EN 15038, whereby the translation is checked against the original text by a second translator, or reviser. Translations that convey the content correctly but require improvements in syntax, vocabulary or style are then subjected to further review (revision of the translated text only).

SMG staff are assessed for every job they deliver based on specific criteria, including: comprehension, syntax, vocabulary, formatting, general knowledge, cultural alignment with the target audience, punctuality and professional ethics. These continuously updated assessments of our translators enable the PMs to select the most suitable individuals for each assignment and determine the required level of revision. Upon receiving the revised translation, the PM

• reviews the changes made by revisers and sends feedback to the translator;
• communicates with the client to resolve any outstanding issues;
• delivers the final translation along with any notes to the client.

Graphics and special formats

Graphic adaptations for foreign audiences, hyperlinks, multimedia processing and a range of other valuable extras can render our translations powerful tools of communication. In addition, our translations are processed and shared with the client on the SMG platform, which enables us to produce documents in nearly every available format—written, graphic, audio and video.

Being a translator: the unexpected things about the job

The picture you get when you imagine being a translator is probably sitting at a desk, in front of a computer, with papers scattered here and there and a stack of at least five or six dictionaries obscuring the light coming in through the window. This may have been the case until the early 2000s, but the reality is certainly very different today. In any case, this image fails to convey the complexity of the job of being a translator, both as it used to be and especially as it is now and will be in the future.

The secrets of the translator

Translation is an extremely dynamic profession, much more so than you might imagine. A translator does not work alone, but in coordination with a team comprising several figures:

• the Project Manager, who interfaces with clients and acquires information about the precise context of text to be translated;
• the assistants and junior translators who support the senior translator, simultaneously learning the ins and outs of this complex job;
• the revisers who review the translation and the native reviewers who proofread the text to ensure perfect fluency. Each translation is thoroughly checked in compliance with ISO 17100 and UNI EN 15038 to deliver a complete, polished product to the client.

For SMG, teamwork and customer satisfaction are essential!

Translation and technology

Technology has developed exponentially over the last 15 years and now plays an important role in the work of the translation team. The biggest difference today is the huge volume of resources available online: translators can easily access the websites of language academies in different countries, online dictionaries and use search engines to gather a great breadth and depth of information.

The work of the translator is also supported in our studio by software and CAT Tools (such as Trados), which create customised translation memories for each client.

CAT Tools and translation memories are useful to both the translator and the client:

• the translator can retrieve previously translated terms and expressions, avoiding repeated work and ensuring homogeneity of the text;
• the client, on the other hand, benefits from much faster delivery times, as well as discounts proportional to the volume of repetitions and closely matching text retrieved from the translation memories saved from previous work.

Studio Moretto Group has its own Language Research Institute that studies terminological developments in the main sectors and the use of innovative processes and technologies to improve the quality of our service, which is increasingly accurate, fast, secure and certified.

Certified translations

The professional translators that make up our team are highly qualified and experienced. Good translators must have a significant depth of understanding not only of the source and target languages of the text but also the culture of the authors and intended audience. Therefore, we always employ translators who are native speakers of the target language (i.e. the language of the intended users of the translation).

Only qualified native translators can truly fully understand the culture and local reality of their country of origin and effectively transpose the message of the text in translation.

The translations delivered by our specialised native translators are always subject to quality checks in accordance with ISO 17100 and UNI EN 15038. Studio Moretto Group is also certified by URS and UKAS.

The importance of having a multi-ethnic team of translators

Another important aspect is the existence of significant geographic variations within any one language. We have collaborators all over the world precisely in order to offer our clients a greater range of choice. For example, European Spanish is not the same as that spoken in South America. Similarly, British English is distant from American or Australian English in many respects, because the underlying cultures are different.

Our translators are well aware of this, as are our clients, who choose SMG precisely because they can be sure of receiving a polished translation that effectively connects different countries and cultures, getting their message across clearly and transparently.